At Bebyso, we want you to love your purchases! If you’re not completely satisfied, we’re here to help.
Easy Returns Within 30 Days
You can return products purchased from bebyso.com within 30 days of the shipping date for a full refund (excluding original shipping costs). To be eligible, items must meet the following conditions:
Be in their original, unused, unaltered, and unwashed condition.
Include all original tags and packaging in their original condition from a smoke-free environment.
Have been purchased directly from our online store (bebyso.com) and be accompanied by an original purchase receipt or packing slip.
Not have been marked as “Final Sale” at the time of purchase.
How to Initiate a Return
To start a return, please email our Customer Service team at support@bebyso.com.
Ship your return to the following address (please include your name, email address, and order number inside the package): Bebyso Attn: Returns [bebyso Address Here]
You are responsible for the cost of return shipping. You may ship your return using the carrier of your choice. We recommend choosing a carrier that provides tracking information, as we are not responsible for lost or damaged return shipments.
Refunds
Only the product cost will be refunded; original shipping charges are non-refundable.
Refunds will be processed to your original method of payment within 14 business days of receiving your return. Please note that there may also be processing delays with your credit card provider.
If your purchase was made with a credit or debit card, the refund will be credited back to that account.
Damaged or Defective Products
We stand behind the quality of our products! If you receive a damaged or defective product directly from Bebyso, you may return it for a full refund within 30 calendar days of receipt.
Please contact Customer Service at support@bebyso.com as soon as possible, and include photos of the damaged or defective item(s) in your email.
Returns After 30 Days
After 30 days from the date of shipment, we’ll gladly consider any items for return that are defective due to a manufacturing defect. Please contact Customer Service to discuss your situation.
Exchanges
We do not currently offer exchanges. If you would like to change an item, you’ll need to return it for a refund and then place a new order for your desired item.
Third-Party Purchases
This policy applies only to retail orders placed directly on our website, bebyso.com. If you purchased your product from other retailers, websites, or third parties, please contact them directly for their return policy. We cannot process returns for items purchased through other retailers.
International Returns
International customers are responsible for all return shipping costs using a carrier that provides tracking. Bebyso cannot generate return labels for international shipments.
Non-Returnable Items
We regret that we cannot accept returns of the following items:
Final Sale items
Gift cards
Personalized/Monogrammed Items: Due to the nature of personalized products, we cannot accept any personalized/monogrammed products for refund or exchange.
By placing an order on bebyso.com, you are accepting this return policy.
If you have any questions about our return policy, please contact Customer Service at support@bebyso.com.
