At Bebyso, we want to make sure you get your baby products as easily as possible! Here’s what you need to know about our shipping process:
Shipping Costs
Shipping and handling fees are non-refundable, even if you return an item.
The customer is responsible for paying return shipping costs.
Order Processing Time
We typically prepare your order for shipment within 2-3 business days, no matter which shipping method you choose.
Orders placed on weekends or holidays will be processed within the next 2 business days.
Delivery Time
We ship via FedEx Ground, which usually delivers within 2-5 business days. Please note that delivery times are estimates and depend on the carrier’s performance and availability.
To track your order and get an estimated delivery date, please refer to the tracking number provided in your shipping confirmation email. We use a delivery service and that is the most accurate way to determine the date.
Shipping Issues (Late, Lost, or Damaged)
We sincerely apologize if your order arrives late, is lost, or is damaged in transit. Your satisfaction is important to us, and we’ll do everything we can to resolve the issue.
For any shipping-related questions or concerns, please contact us at (877) 000 0000 or (706) 000 0000. We can initiate a thorough search of your shipment with the shipping company.
Sometimes, orders are split into multiple shipments based on product availability. Your shipping confirmation email will list all the items included in each shipment. If items are still missing, please contact us at (877) 000 0000 or (706) 000 0000 so we can investigate.
Parcel Forwarding
If you choose to use a parcel forwarding company, Bebyso is not responsible for any damage, defects, or loss that occurs after the package is delivered to the forwarding company. Using a parcel forwarding company is at your own risk.
We will not offer replacements or refunds for orders reported missing or damaged that we reasonably believe were successfully delivered to a parcel forwarding company.
We handle claims quickly, usually within 24 hours. Please contact us at support@bebyso.com to report any shipping issues.
If you have any questions about our shipping policy, please contact us at (877) 000 0000 during our business hours (8:00am – 9:00pm ET, Monday – Friday). For the fastest response, please email us at support@bebyso.com.
